The Lord of the Ring

special feature

Inquiry

If you have any creative ideas, advices, or questions, please feel welcome to contact us. Please write email to  service@asmustoys.com, and we will reply you ASAP, thank you!

Order services

1.Payment method

Please be advised that we only accept Paypal to pay for our merchandises. When you place your order, Paypal will help you through the paying process automatically.

 

    1. 2.How to order

If you are a new customer, we will require your information including name, address, country, phone number, and email for shipping purpose. Please note that we only accept Paypal.


All orders are sent by Air Mail within 48 hours of your purchase, and a set of tracking number is provided for you to follow the status of the shipping.

Expected shipping time usually takes 15~18 working days.
 

    1. 3.How to pre-order?

For preordering, please be advised the item that is marked pre-order on the page. When place pre-order, payment will be deducted from Paypal automatically.  The process of pre-order is the same as standard in-stock ordering process.
 

4.Cancellation Policy

For canceling an order or pre-order, please contact us by email in order to check the order number for further procedure.

Avoid misunderstanding, we will contact Paypal to cancel the payment first. After confirming the cancellation of the payment, Paypal will give the full refund to you.

For more information please refer to our Terms and Conditions.

For wholesale and distribution, please send email to us. Thank you

(service.asmustoys@gmail.com)

Product Information

    1. 1.Where to receive the latest Asmus news?

We will update information on our official website and facebook. Please follow us by facebook page or keep eyes on our website.
 

Asmus website:  www.asmustoys.com

 

2.Will you make all the figures in The Hobbit and Lord of the Ring?

We are currently focusing on the Lord of the Ring and The Hobbit series, and all of the characters who had been in the film are taken into our consideration. If you have a preference for any character in mind, please send email to us or leave message at our facebook/website. And we will forward your suggestions to our development team.

Shipping information

1.How to track my order?

After sending out your order, we will immediately provide you the tracking number by email. If you have failed to receive the tracking number within 72 hours of ordering, please contact us directly for confirmation of purchase.
 

2.How long to receive my product?

  • Europe- delivery in 13 to 18 working days
  • Africa- delivery in 20 to 25 working days
  • Australasia- delivery in 12 to 15 working days
  • America- delivery in 10 to 30 working days
  • Eastern- Asia- delivery in 7 to 11 working days
  • Rest of the world- delivery in 30 working days


We dedicated ourselves to providing our customers with the best service, but unfortunately, the delivery date and transit time varies from different countries causing by different kinds of factors, for instance; severe weather, and natural disasters .etc. If you have any question about your order, please feel free to contact us.

After-sales service

1.If I receive defective products, what can I do?

Asmus offers after-sale service to all of our customers, and we truly hope you are happy with our products.

If it has unfortunately happened, we sincerely apologize to you for receiving products which have any manufacturer’s defect, and we are willing to ship a FREE replacement to you. Therefore, we need you to send email to our Email address- service.asmustoys@gmail.com, enclosing pictures of the broken parts in order to clarify the situation.

The process will take up to a few days to examine the problems. Once the examination is concluded, we will reply to you with our solution.