Please be advised that we only accept Paypal to pay for our merchandises. When you place your order, Paypal will help you through the paying process automatically.
If you are a new customer, we will require your information including name, address, country, phone number, and email for shipping purpose. Please note that we only accept Paypal.
All orders are sent by Air Mail within 48 hours of your purchase, and a set of tracking number is provided for you to follow the status of the shipping.Expected shipping time usually takes 15~18 working days.
For canceling an order or pre-order, please contact us by email in order to check the order number for further procedure.Avoid misunderstanding, we will contact Paypal to cancel the payment first. After confirming the cancellation of the payment, Paypal will give the full refund to you.
2.Will you make all the figures in The Hobbit and Lord of the Ring?
2.How long to receive my product?
We dedicated ourselves to providing our customers with the best service, but unfortunately, the delivery date and transit time varies from different countries causing by different kinds of factors, for instance; severe weather, and natural disasters .etc. If you have any question about your order, please feel free to contact us.
Asmus offers after-sale service to all of our customers, and we truly hope you are happy with our products.
If it has unfortunately happened, we sincerely apologize to you for receiving products which have any manufacturer’s defect, and we are willing to ship a FREE replacement to you. Therefore, we need you to send email to our Email address- [email protected], enclosing pictures of the broken parts in order to clarify the situation.The process will take up to a few days to examine the problems. Once the examination is concluded, we will reply to you with our solution.